FAQs

How long will the bike fit my child? Will my child grow out of it quickly? How do I adjust the bike as my child grows?

Depending on how fast your child grows of course, we expect that most of our bikes will last you about 18 months to 2 years. They are designed with “stretch” so the saddle height is easily adjusted, seat posts are long, handlebars can rise and also a longer stem can be added ( you will need to go to your local independent bike shop to do this), and saddles can be moved backwards to match the growing reach of a child’s arms.

When you child is ready for the next size bike, we have now a second bike scheme available called Leapfrog.  If you purchased the bikes from one of our independent bike shop you need to take the bike back to them and discuss a trade in with them.  If you purchased the bike directly from us, please contact us and we can discuss a part-exchange deal (depending on the condition of the bike).

How can I buy a Frog Bike? What size bike should I buy? How can I try the bike before I buy it? How will it be delivered? When can I collect my bike from my local store? Will I have to assemble the bike? Is it hard to assemble? How do I make sure the bike is set up right for my child? Why is weight so important? What’s the best age to start riding a bike? How do I get my child started on a bike? What can I do when my child grows out of the bike? Will you do a Part Exchange? Should I use stabilisers or a balance bike? Which is better? What should I do if my child is reaching too far for the handlebars? What size helmet do I need? How do I measure my child for a helmet? How do I make sure the helmet fits right? What if something goes wrong? Can I return the bike? What if my child doesn’t like it, or wants a different color? What if I order the wrong size? How long is the warranty? How can I service the bike? How often do kids' bikes need servicing? How do I attach the mudguards? Where can I get more inner tubes? Where do I find the bike’s serial number? Can I easily take off the front wheel to transport the bike? Can I buy a tag-along attachment for my kid's bike? Do Frog Bikes comply with EN and ISO standards? Can I swap the brakes around (e.g. move rear brake to right hand)? Do the small bikes come with a chain guard? How well do Frog Bikes hold their value? Why is the price different for a consumer if they choose their home country compared to the UK ? Will there be local charges, duties and taxes?